Service: More than a beneficial side effect
Our understanding of high-quality IT solutions is based on a comprehensive commitment to service. We give in-depth advice before concluding a contract, and this, together with our premium support during use plus high-quality training, gives our offer a strong basis. PharmacoSoftware considers itself a reliable partner for its customers, thus good communication and no-compromise service are fixed components of our philosophy.

PharmacoSoftware – Uncompromising support
Our comprehensive consultancy starts before you purchase so that you can find the price range and license model that are right for you. We discuss every detail of your individual customization with you and develop models and strategies tailored to your needs. Thus the foundation stone is already laid for a sustainable and economic pharmacovigilance application in your company.
Then, before you start using the actual application, you receive intensive training from our experienced tutors. Two days of database training for the vigiS3® pharmacovigilance database is always provided before you use it.
During daily use we are at your side with prompt and expert answers to your questions large and small, via our telephone hotline. This is not limited to technical matters, or questions specific to the application - our team of specialists is also there to deal with matters relating to pharmacovigilance.
We offer you comprehensive training programs at regular intervals, e.g.

• Further training in the use of the vigiS3® pharmacovigilance database
• How to write narratives and medical evaluations
• Intensive MedDRA training
• Introduction to pharmacovigilance
• Creation of PSURs
• etc.

We also offer services for all the operational activities pharmacovigilance involves, e.g.:

• Data entry
• Medical assessment
• Creation of PSURs
• Drafting of data entry conventions
• etc.

Just ask us!
Providing good, skilled and prompt service is a constant challenge that we are more than willing to meet. Our customers’ confidence in our products and intensive service provision give us a qualitative edge.
Take advantage of this and ask for our documentation without obligation.